Shipping policy

Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the United States every day, and we strive to provide you with services of the highest level.

SHIPPING METHODS & DELIVERY TIME

A. Delivery Time= Processing Time + Shipping Time

  • Processing time: 2-3 business days of ordering and shipped the next day after the processing day
  • Shipping time: 7-10 Days

B. United States Customers:

  • Shipping fee: Express Shippping (7-10 days) – $6.99 (Free over $200)

C. Shipping methods:

  • USPS, FedEx, DHL, DHL Express, UPS

Note: Affected by Covid-19, there will be some delay on the delivery.

How do I track my order?

  • We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order.
  • Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.
  • You can track your order here.

TAXES & DUTIES

Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.

Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at quenbyshop.com. For further details of charges, please contact your local customs office. If you cancel the order before shipment, We do not charge any fees.

CANCELLATIONS

Changed your mind? We accept order cancellation before the product is shipped or produced. After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation.

To cancel your order:

  • Go to ‘Orders & Returns’ if you have an account. Or Email us to cancel the order
  • Select the items you want to cancel and your reason for cancellation.
  • We’ll email you confirmation of your cancelled order.

If your order has already been prepared, we can’t cancel your order — but we do offer a Returns service. You can find more info on cancelling and returning orders in our Return & Refunds Policy.

We provide FREE STANDARD SHIPPING on almost all orders.

Shipping Method  Costs Shipping Time
Standard Shipping FREE on almost all orders 10 – 25 business days
Express Shipping FREE – orders above US$299.00 US$29.90 Please refer to shipping estimate when you confirm your order

Shipping options

You may choose standard shipping or express shipping depending on the items in your order and your location. As your orders may be handed over to local carriers for the final leg of delivery, tracking may not be available every step of the way.

Shipping address

Please make sure that you have provided the correct and current address for shipping and delivery. You may use P.O. boxes as your shipping address. But certain items can only be delivered to physical addresses. Large products, valuables, perishables, products with age-based restrictions, or items shipped via private carriers may require a physical mailing address or signature confirmation to be successfully delivered. Sellers may also indicate in the product listings that they are unable to ship products to P.O. boxes. Items cannot be delivered to security-restricted areas such as military bases.

Shipping time and cost

1) After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.

2) The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped.

3) You’ll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is ready. You can view this estimated delivery time under each package in your order history at the same time.

4) In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most up to date delivery date.

Issues regarding delivery

If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 30 days of the order date.